We collect different types of information to provide and improve our services:
Identity and contact data: Name, email address, date of birth, and phone number.
Usage data: Information on how you use our platform and interact with our services.
Technical data: IP address, browser type, time zone, and device information.
Transaction data: Details related to operations performed on the platform.
Communications: Records of your exchanges with our customer support.
We process your personal data on the following legal bases:
Performance of a contract: To fulfill our contractual obligations to you.
Legitimate interests: To improve our services and ensure the security of the platform.
Consent: When you have given your specific agreement for a particular processing (e.g., direct marketing).
Legal obligation: To comply with applicable laws and regulations.
Your data is primarily used for:
Managing and maintaining your user account.
Enhancing security and preventing fraud.
Performing statistical analyses to optimize the user experience.
Providing effective technical and customer support.
Sending important communications regarding updates to our services.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or to comply with legal retention obligations. Your data may be shared with third-party service providers acting on our behalf for technical, payment, or analytical functions. These providers are bound by strict confidentiality agreements.
As part of our operations, your data may be transferred to countries located outside your jurisdiction of residence. We implement standard contractual clauses and other safeguards to ensure an adequate level of protection. Although we use robust technical and organizational security measures, no system is infallible, and we cannot guarantee absolute security.
Depending on your jurisdiction, you have rights regarding your personal data, including:
The right to access your information.
The right to correct inaccurate data.
The right to request the deletion of your data.
The right to object to processing or to request its restriction.
The right to data portability.
To exercise these rights, please contact our team at the following address: [email protected].
This privacy policy may be revised periodically. Any significant changes will be notified on the platform or by email.